At The Perfect Supplies, customer satisfaction is our top priority. We work with trusted third-party suppliers, and all return and refund requests must follow our supplier-aligned guidelines.

Please read our policy carefully before placing an order.

1. Return Request Window

You must submit a return request within 3 days of receiving the product.
Requests made after 3 days cannot be accepted.

To start a return, contact us at:

📧 info@theperfectsupplies.com
📞 +1 (888) 351-9222

Please include:

• Order number
• Full name
• Reason for return
• Photo/video evidence (if applicable)

2. Eligible Reasons for Return

Returns are accepted only for the following situations:

✔ Damaged or defective item

If the product arrives damaged, faulty, or broken.

✔ Incorrect item received

If you receive the wrong product, size, or color.

✔ Item not as described

If the item is materially different from the product description.

✔ Missing items

If your order arrives incomplete.

Note: Proof (clear photos or videos) is required for all claims.

3. Non-Returnable Items

Due to dropshipping fulfillment and hygiene regulations, the following cannot be returned:

• Items without original packaging
• Used products
• Final sale / clearance items
• Personal care, beauty, and intimate items
• Customized or personalized products
• Items returned without prior authorization

4. Refunds

Once your return request is approved by our supplier:

• Refunds are issued to your original payment method.
• Processing time: 5–10 business days (depending on your bank or payment provider).

Refunds will not be issued for:

• Late return requests (beyond 3 days)
• Buyer’s remorse (changed mind)
• Incorrect address provided by the customer
• Packages lost due to customer refusal to accept delivery

5. Cancellations

Because orders are processed immediately through our suppliers, cancellations are only possible within the first 1 hour after placing an order.
After this time, we cannot cancel or modify the order.

6. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item is confirmed defective or incorrect.
• We do not offer prepaid return labels unless approved for eligible issues.

7. Lost or Delayed Packages

If your package is lost or significantly delayed, we will coordinate with our suppliers and shipping partners to investigate and provide a solution.

8. Contact Us

If you have questions about your order or need assistance:

📧 info@theperfectsupplies.com
📞 +1 (888) 351-9222

We’re here to help!